At LaHaye Skincare, we want you to feel confident in your purchase and your skincare routine. Below is everything you need to know about shipping, returns, and support.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times vary based on your location, but most orders arrive within 3–7 business days after processing.
Please note that delays may occur during peak shipping periods or due to carrier-related issues.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Please include all information that is requested.
Due to the nature of skincare products, we do not accept returns on opened or used items.
All sales are considered final unless a product arrives damaged, defective, or incorrect.
If you experience an issue with your order, please contact us within 7 days of delivery. We will review the issue and work with you to provide a resolution.
If your order arrives damaged or you receive the wrong product, please contact us within 7 days and include:
Your order number
A description of the issue
Photos of the product and packaging
We will make it right as quickly as possible.
We do not offer direct exchanges. If there is an issue with your order, please contact us and we will assist you with the next steps.
Skincare can feel overwhelming, and we’re here to help.
If you have questions about your products or routine, Toni and Darien are available to guide you based on your skin and goals.
If you have any questions about your order, please reach out to us and we’ll be happy to assist you.
LaHaye Skincare is built on a simple idea, your skincare should be something you can trust to work and it's the first thing people will see when you walk in the room.
